By using Mooiluxedeals to place an order, you agree to the terms listed below. These policies are in place to ensure that you are completely aware of our refund and return policies. These policies apply to the United States of America.
- 30 DAY RETURN POLICY
We offer a 30-day return policy, which means you have 30 days to request a return after receiving your item. Your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packing to be eligible for a return. A receipt or proof of purchase is also required.
- RETURN PROCESS
To start a return, you can contact us at Contact@mooiluxedeals.com or call us at +1 818-245-5277. We’ll email you a return mailing label as well as instructions on how and where to deliver your shipment if your return is accepted. We will not accept items returned to us without first requesting a return.
- PRODUCTS OR ISSUES THAT ARE DAMAGED OR WRONG
Please inspect your order upon receipt and notify us as soon as possible if an item is defective, damaged, or you have received the incorrect item so that we can assess the situation and correct it.
You should contact our mail to return your product.
The time it takes for your returned product to reach you will vary depending on where you live.
We only exchange anything that are damaged, the incorrect product, the incorrect size, or faulty. If you need to exchange an item please contact us at Contact@mooiluxedeals.com or call us at +1 845-200-3214.
- RESTOCKING FEE
Returns are not subject to a restocking fee.
Once we’ve received and inspected your return, we’ll let you know whether or not your refund has been accepted. If authorized, your original payment method will be instantly refunded. Please keep in mind that your bank or credit card company may take some time to process and post the refund.
Refunds (if applicable)
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We’ll also let you know whether your refund has been approved or denied.
If you are authorized, your refund will be processed, and a credit will be given to your credit card or original mode of payment within a set number of days.
Late or missing refunds (if applicable)
Check your bank account again if you haven’t gotten a refund yet.
Then call your credit card company; the refund may take some time to appear on your account.
After then, get in touch with your bank. Before a refund is posted, there is usually some processing time.
If you’ve done everything and still have not received your refund, please contact us.